Copperfield: Privacy Policy
Who we are
www.copperfieldshop.co.uk is provided by DC Clothing Ltd trading as Copperfield (‘we’, ‘our’, ‘us’). We are a retailer of high end globally curated quality clothing. We are the data controller (details below) of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purpose it is used.
We are committed to protecting and respecting your privacy.
This policy contains important information about how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this policy.
When we collect, store, use and share certain personal data about you, we do so in accordance with the UK General Data Protection Regulation, as tailored by the Data Protection Act 2018 (UK GDPR).
For your information, our Data Controller details are: DC Clothing Ltd (06964920), Registered address: Apple Accountancy Services Ltd, 59 Thornbury Gardens, Borehamwood, Hertfordshire, WD6 1RB.
Minors
Given the nature of our website, we do not expect to collect personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our website please let us know immediately so that we can delete that data.
What this policy applies to
This privacy policy relates to your use of our website only.
Our website is hosted by Shopify. We use Shopify as an e-commerce platform for our business. For privacy information relating to how Shopify handles personal data please refer to their privacy policy (https://www.shopify.com/legal/privacy)
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Personal data we collect from you and how we collect it
We will collect and process the following personal data about you:
Personal data you give us.
This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to our service, search for a product, place an order on our website, seek customer support, participate in social media functions via our website, enter a competition, promotion or survey, and when you report a problem with our website.
The information you give us may be:
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identity and contact information such as your name, title, billing address, shipping address, e-mail address and phone number, personal description and photograph;
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payment information: debit/ credit card details, paypal details or other payment methods
Personal Data we collect about you.
With regard to each of your visits to our website we will automatically collect the following information:
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Technical information: including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, cookie information, browser plug-in types and versions, operating system and platform;
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Information about your visit: including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for' page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.
Cookies
A cookie is a small text file that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. For more information on the cookies we use please refer to our cookie policy (https://www.copperfieldshop.co.uk/pages/privacy-and-cookies)
How and why we use your personal data
Under the UK GDPR, we can only use your personal data if we have a lawful basis for doing so eg:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party (see below)
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
Below we explain what we use your personal data for and why:
Personal Data you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us for example when you create and manage an account with us, place an order with us, make an enquiry about a product, request customer support;
- to provide you, with information about goods or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data (the registration form to create an account with the website) indicating your consent to receiving marketing material from us and in our legitimate interests;
- to notify you about changes to our service to comply with our legal and regulatory obligations;
- to ensure in our legitimate interests that content from our website is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
- to administer our website under our terms and for internal operations, including troubleshooting, and, in our legitimate interests, data analysis, testing, research, statistical and survey purposes;
- to improve our website to ensure that content is presented in the most effective manner for you and for your computer and generally, in our legitimate interests, provide the best online experience for you on our website possible;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our legitimate efforts to keep our website safe and secure;
- for our legitimate interest of measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them in our legitimate interests and subject to your stated preferences where relevant;
- .to screen orders for potential risk or fraud in our legimate interest;
- Where necessary, to enforce our legal rights or to defend or undertake legal proceedings both in our legitimate interests and in compliance with our legal and regulatory obligations
Marketing
We may use your personal data to send you information and updates (by email and by telephone and on occasion by text message) about our products and/or, including exclusive offers, promotions, competitions or new products.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, it our practice to ask for your consent to communications and where we believe consent is needed, we will ask for this separately and clearly.
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
You have the right to opt out of receiving marketing communications at any time by:
- emailing us at info@copperfieldshop.co.uk;
- by writing to us at Copperfield, 3-5 Chequer Street, St Albans, Hertfordshire, AL1 3YJ;
- using the ‘unsubscribe’ link within our emails or texting ‘STOP’ in response to marketing texts; or
- updating your marketing preferences in your online account with us.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and we will never share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Who we share your personal data with
We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
In the event that we sell or buy any business or assets, we will share your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
If DC Clothing Ltd or substantially all of its assets are acquired by a third party, in that case personal data about its customers shall be shared with the acquiring third party as it will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of DC Clothing Ltd our customers, or others then we may need to share your personal data, including for example sharing it with other companies and organisations for the purposes of fraud protection and credit risk reduction.
In addition, we routinely share personal data with third party service providers to help us operate and manage our business and to provide our products and fulfill our contracts with you.
Such third parties include:
- Shopify who we use to host our website, and to power our online store
- other business partners, suppliers and sub-contractors for the performance of any contract we enter into with you such as eg courier and delivery companies and IT specialists; analytics and search engine providers that assist us in the improvement and optimisation of our website and subject to the cookie section of this policy.
We or the third parties mentioned above may occasionally also need to share personal data with:
- external auditors, eg in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations
- professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
Where we store your personal data
The personal data that we collect from you may be transferred to, and stored at, a destination outside the UK that may not be subject to equivalent Data Protection Law. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Where personal data is transferred in relation to providing our services we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, and we shall comply with the applicable UK laws designed to ensure the privacy of your personal data.
This website is hosted by hosted by Shopify and Shopify processes your personal data. Your personal data will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .
Any changes to the destinations to which we send personal data or in the transfer mechanisms we use to transfer personal data internationally will be notified to you in accordance with the section on ‘Change to this privacy policy’ below.
Automatic decision-making
If you are a resident of the UK, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
How long your personal data will be kept
We retain personal data for as long as it is relevant to the business. This may include retention necessary to meet to identify issue or resolve legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes. If you no longer have an account with us or we stop suppling your products, we will delete or fully anonymise your account data after 6 years.
Keeping your personal data secure
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Your rights
You have the right under certain circumstances:
- to be provided with a copy of your personal data held by us
- to request the correction/ rectification of your personal data held by us
- to request that we cease processing your data;
- to request the erasure of your personal data held by us in certain situations
- to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
- to request that your data be transferred to a third party.
- to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
- to object: (i) at any time to your personal data being used for direct marketing (including profiling) and (2) in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests.
- The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website.
You can also exercise the rights listed above at any time by contacting us (see ‘Contact Us’ below).
A more detailed explanation of your rights can be found on the Information Commissioners Office website at https://ico.org.uk/ on your rights under the UK GDPR.
How to complain
We constantly seek to improve and maintain the highest level of service to our customers. But in the event you think that more could have been done, please contact us with your concerns about our use of your personal data (see below ‘Contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner in the UK. The UK’s Information Commissioner may be contacted at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
Changes to this policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This policy was last updated in November 2021.
Contact Us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
info@copperfieldshop.co.uk or by writing to us at Copperfield, 3-5 Chequer Street, St Albans, Hertfordshire, AL1 3YJ.
Copperfield: Cookie Policy
This is our cookie policy and it contains important information on who we are and how we use cookies on our website. This policy should be read together with our privacy policy (https://www.copperfieldshop.co.uk/pages/privacy-and-cookies) which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
This website is operated by DC Clothing Ltd trading as Copperfield (‘we’, ‘our’, ‘us’). We are a retailer of high end globally curated quality clothing.
Our website
This cookie policy only relates to your use of our website www.copperfieldshop.co.uk
Throughout our website we may link to other websites owned and operated by certain trusted third parties to (1) make additional products and services available to you, and (2) establish a connection to social media platforms such as Instagram. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
Cookies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use a website. We use cookies on our website. These help to recognise you by your device and store information about your user preferences or past actions, enhance your user experience and suggest products that you have purchased previously.
For example, we may monitor how many times you visit the website, and which pages you visit and how often. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this (see further below). However, you will not be able to take full advantage of our website if you do so.
Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
Consent to use cookies and changing settings
We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (eg to enable you to put items in your shopping basket and use our check-out process, to improve your online experience)
You can withdraw any consent to the use of cookies or manage any other cookie preferences by clearing your browser’s cookie history, refreshing the page, and then changing your preferences.
Our use of cookies
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store:
Name
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Function
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_ab
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Used in connection with access to admin.
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_secure_session_id
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Used in connection with navigation through a storefront.
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cart
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Used in connection with shopping cart.
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cart_sig
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Used in connection with checkout.
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cart_ts
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Used in connection with checkout.
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checkout_token
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Used in connection with checkout.
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secret
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Used in connection with checkout.
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secure_customer_sig
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Used in connection with customer login.
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storefront_digest
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Used in connection with customer login.
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_shopify_u
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Used to facilitate updating customer account information.
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Reporting and Analytics
Name
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Function
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_tracking_consent
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Tracking preferences.
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_landing_page
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Track landing pages
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_orig_referrer
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Track landing pages
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_s
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Shopify analytics.
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_shopify_fs
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Shopify analytics.
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_shopify_s
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Shopify analytics.
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_shopify_sa_p
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Shopify analytics relating to marketing & referrals.
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_shopify_sa_t
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Shopify analytics relating to marketing & referrals.
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_shopify_y
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Shopify analytics.
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_y
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Shopify analytics.
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We also use Google Analytics to track and report website traffic
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.
Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
Third party access to the cookies
The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.
How to turn off all cookies and consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
How to contact us
Please contact us at info@copperfieldshop.co.uk or by writing to us at Copperfield, 3-5 Chequer Street, St Albans, Hertfordshire, AL1 3YJ if you have any questions about this cookie policy or the information we hold about you.
Changes to this policy
We may change this policy from time to time and changes and updates can be found on this page. You should review this policy from time to time to ensure that you are aware of any changes. Your continued use of our website will be deemed to constitute your acceptance of any changes to the cookie policy.
If you do not agree to any changes we make to this cookie policy you must not continue to use our website.
This cookie policy was last updated in November 2021.